At Soilscents, we place the happiness of our customers as our top priority! Our every effort is to delight you with our products and make you feel special.

We understand that skincare is a personal purchase, for this reason, we will gladly issue a full refund for any full priced, unopened merchandise that is returned within 14 days from the date of purchase. Simply contact us and return the products to our address. However, postage costs need to be paid by the customer.

Our products once opened cannot be repackaged or resold due to the lack of preservatives. To keeps things safe for our customers, we do not accept returns on opened merchandise. If you are unsure of a product’s suitability, kindly consult our experts.

Please note that we cannot offer exchanges or refunds on products purchased as part of any sale, as well as opened or used products. Soilscents is not responsible for damage after delivery.

Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.

All claims for shortages or damages must be reported to customer service on the day of delivery.